Terms of Use

Garment Damage & Responsibility

When a garment or other textile article is damaged in use or in the care process, a determination of the cause can sometimes be made  because of the obvious nature of the damage. Other times, garment issues are more complex. When a garment does not withstand the care process, it can result from conditions of wear, storage or transport, from defects in manufacturing, or due to neglect in the care process.  Once the cause is identified, responsibility can be assigned to the consumer, manufacturer or drycleaner.

The manufacturer is responsible to offer a product that will perform satisfactorily for its normal life expectancy when it is refurbished by the care process specified by the care label instructions. Damage such as severe general color loss and dye bleeding in the care process, shrinkage that makes an item unwearable, color fade from the decomposition of flourescent brighteners, and failure of trim and decorations to withstand the care process are examples of manufacturer responsibility.

The consumer is responsible for damage that occurs during use and home care. This includes failure to follow care instructions, further complicating a stain by using a home remedy such as water or soda, chemical damage from spillage of alcoholic beverages, medications, perfumes, after shaves, hair dyes, perspiration and shrinkage of garments due to improper washing techniques.

The drycleaner is responsible for damage caused by redeposition of soil in the care process, damage due to improper spot removal procedures, holes or tears caused by mechanical means, damage resulting from articles left in pockets and failure to follow care label instructions.

It may be difficult to determine responsibility for some types of damage. In cases where the cause of damage is uncertain, a garment can be examined by laboratory methods to analyze the nature of the damage and the probable responsibility. We pay for third party analysis, and require a release in order to send a garment to the lab. Laboratory Analysis takes between 2-4 weeks for processing. (link to release)

Fair Claims Guide

In the rare event that an item is lost or damaged due to neglect on our behalf, we use the Fair Claims Guide in order to determine the adjusted value of the garment based on replacement cost, age, and condition.

Every textile product has a “life expectancy” according to its intended purpose, material content and the rate of change in fashion or style. Since an article may retain a degree of usefulness beyond the point of life expectancy, it has some residual value for as long as it remains in useful condition; however, this is usually a minimal monetary value. An article that is rendered un-wearable, or worn out, within or beyond its normal life expectancy, has no value and no negotiable basis for adjustment regardless of the nature of the loss or damage. Sentimental value because of personal attachment is subjective and is ruled out as a valid consideration.

Average Life Expectancy of Textile Items in Years
As with life expectancy, age and condition are also taken into consideration in deciding the value of a used textile article at the time of damage or loss. A very worn garment is less valuable than an identical garment of the same age in good condition. A garment also loses value with the passage of time, regardless as to whether or not its owner has obtained fullest use of it.

Claims Adjustment Values Criteria
Here is a step by step method for calculating adjustment value:

  • Determine the replacement cost of the article.
  • Refer to Table 1 for the type of item and its life expectancy.
  • Refer to the appropriate column in Table 2.
  • Read down the column to the actual age of the article.
  • Read across this line to the adjustment values and choose the value that best describes its condition.
  • Multiply this adjustment value by the replacement cost to determine the adjustment amount.

Table 1: Average Life Expectancy of Textile Items in Years

life expectancy of textiles table 1



Table 2: Claims Adjustment Values Criteria

claims adjustment value table

**Table 1 & 2 Reprinted with permission from Drycleaning and Laundry Institute (DLI)
***Information adapted with the permission of Dry Clean Dave


Terms Of Use

Privacy Statement
First Class Cleaners appreciates your interest in our products and services, and your visit to this web site. Your privacy is important to us and we want you to feel comfortable when visiting our site. You may be asked to provide us with personal information on certain pages within our web site. It is your option to provide the information requested. If you give us personal information, that information will be maintained in accordance with the laws of the country in which the web site is maintained.

Copyright © 2016, First Class Cleaners. All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on this web site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other web or web sites. This web site also contains images that are subject to the copyright rights of their providers.

Unless otherwise indicated, all marks displayed on this web site are subject to the trademark rights of First Class Cleaners, including each of Oriental Rug Cleaner’s primary product suppliers, their model nameplates, and corporate logos and emblems.

U.S.A. Market Only
In visiting our web site, if you give us personal information in order to receive any type of information in return from us, including a brochure, catalog or information on any First Class Cleaners product or service, we collect and store that information. Such personal information enables us to fulfill your information request.

In visiting our web site, if you review or download information, we track visits to the sites and collect the totals in order to measure the number of visitors to our web site. Such information is helpful to better design our web site for you, because we know which pages are frequented and what information you are looking for. However, we do not automatically collect your personal e-mail address simply because you visit our site. All we know, based on the information that we collect, is the number of times on a date that our web site was visited.

You should also know that we do not sell any of the information about you that we have collected or stored. This also means that we would not provide it to other companies, marketers, magazines or any other third parties who are not our contractors and who have not signed a confidentiality agreement with First Class Cleaners.

All information contained on this web site is intended for the USA market only. The accuracy of this information cannot be guaranteed, particularly since this information is subject to change.

All product illustrations and specifications are based upon current information at the time of programming. Although descriptions are believed correct, complete accuracy cannot be guaranteed. First Class Cleaners reserve the right to make changes at any time, without notice or obligation, in the information contained on this web site, including and without limitation to prices, incentive programs, specifications, equipment, colors, materials and to change or discontinue products.

Please contact us directly for the pricing information.

First Class Cleaners
223 N. Orange Blossom Trail
Orlando, FL 32805

Proudly Serving Central Florida

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Unsolicited suggestions, ideas or other submissions to First Class Cleaners will be treated as nonconfidential and nonproprietary. First Class Cleaners have a specific procedure for receiving and processing all outside suggestion materials.

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This information is provided by First Class Cleaners “as is” and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies. All product descriptions and illustrations of products are provided by the manufacturers of the products. Accordingly, by using this information, you agree that Oriental Rug Cleaner (including its subsidiaries, agents, officers, directors, employees and insurers) are not liable for damages of any kind, including (but not limited to) consequential or special damages resulting from your use or access.

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